What is Phishing?

It is an online identity theft scam. Typically, criminals send emails that look like they're from legitimate sources, but are not. The fake messages generally include a link to spoofed websites, where victims are asked to provide sensitive personal information. The information goes to criminals, rather than the legitimate business.

In order to avoid risking the security of your financial matters, please make sure to follow the below guidelines step by step:

1- Be advised that SHB will not request you to provide sensitive or financial information by e-mails, SMS or by phone; therefore we profoundly advise you not to reply to such emails, calls or to click any embedded weblinks. The only electronic communication way with Saudi Hollandi Bank is the internal email through SHB Online.

Your PIN number is personal, secrete and known only to you. In no circumstances will a member of SHB staff ever ask you to disclose it.

2- When providing sensitive information, please ensure that security lock located in the bottom right corner of your web browser is present and the security certificate is registered for Saudi Hollandi Bank under the name of ((ebank.shbonline.com))

3- Be careful when accessing your accounts from public places such as internet cafes or such. To avoid capturing your transaction password when performing transfers or so, limit your use of SHB Online to inquiry only.

4- If you have responded to one of the emails by giving personal information, please contact Phone Link as soon as possible at 8001243000. This may appear to come from a trusted business or friend, but actually are designed to trick you into downloading a virus or prompting you to access a fraudulent website and then disclose for them sensitive information.

5- The best policy is to never give out any personal or proprietary information over the telephone or the Internet, Then by Calling Phone Link (8001243000) to ensure & report such e-mails or phone calls.

6- We advise you to type the online URL ( www.shbonline.com ), do not use links provided by other site every time you want to use the online banking.

7- It is recommended to use the (log out) option why you complete your banking browsing.

8- For your protection change your password(s) regularly and when a compromise of the password is suspected.

9- Use Microsoft Internet Explorer Version 7 or latest , as it has many security features.

10- Saudi Hollandi Bank is NOT liable for any loss arising from your sharing of your User Ids, passwords, cards, card numbers or PINs with anyone, NOR from their consequent unauthorized use.

11- Prior to performing a transaction through an ATM always check the machine and the surrounding area carefully to make sure that:

• No suspicious device has been attached to the card reader slot or around the keyboard (Sample).

• No suspicious person or persons are watching you.

12- Never let anyone observe you while you input your card PIN at a POS terminal.

Your bank’s information and the safety of your financial affairs are SHB’s top priority.